Shipping policy
Shipping Policy
At Crown Heritage, we aim to make your order and delivery experience as smooth as possible. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are processed after successful payment and order confirmation.
We aim to prepare orders for dispatch as soon as reasonably possible. Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.
If there is an unexpected delay with your order, we will make reasonable efforts to keep you informed.
2. Delivery
Delivery options and estimated delivery times will be displayed at checkout where available.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may take longer due to circumstances outside our reasonable control, including:
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Courier delays
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Severe weather
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Public holidays
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Transport disruption
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Customs or border procedures
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Strikes or industrial action
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High order volumes
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Other unforeseen circumstances
3. Delivery Address
Please make sure that your delivery address and contact details are accurate when placing your order.
Crown Heritage is not responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible at:
We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
4. Delivery Charges
Applicable delivery charges will be displayed at checkout before you complete your purchase.
Delivery charges may vary depending on the destination, order size, product, delivery method, or other applicable factors.
If free delivery is offered as part of a promotion, the terms of that promotion will apply.
5. Tracking
Where a tracking service is available, tracking information may be provided after your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
6. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
We may need to contact the delivery provider to investigate the shipment.
Please note that delivery investigations can take time, particularly where a courier or other delivery provider is involved.
7. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
Where possible, please provide:
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Your order number
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Photographs of the packaging
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Photographs of the damaged product
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Any relevant delivery information
We will review the issue and provide an appropriate solution in accordance with applicable law and our Returns & Refund Policy.
8. International Deliveries
Where international delivery is offered, additional delivery charges, customs requirements, import duties, taxes, or other charges may apply depending on the destination.
Any applicable customs duties, import taxes, or charges imposed by the destination country may be the customer's responsibility unless otherwise stated at checkout.
Delivery times for international orders may also vary due to customs procedures and other circumstances outside our control.
9. Delivery Restrictions
Some products or delivery destinations may not be available for delivery at all times.
If we are unable to deliver an order to the selected destination after an order has been placed, we will contact you and arrange an appropriate solution.
10. Your Consumer Rights
Nothing in this Shipping Policy limits or removes any rights you may have under applicable consumer protection law.
Where applicable, Crown Heritage remains responsible for complying with its legal obligations regarding the delivery of goods.
11. Contact Us
If you have any questions about shipping or your order, please contact:
Crown Heritage
Email: crownheritage001@gmail.com
Website: https://www.crownheritage.store/
We will do our best to assist you with your delivery enquiry.